Opex Consulting was engaged to deliver a full turnaround of Hard FM services at a large acute hospital PFI site, following a period of declining performance, compliance issues, and fractured relationships between the SPV, Trust, and FM provider. The engagement required restoring service standards, rebuilding trust, and re-establishing governance and operational stability across all stakeholders.
To achieve this, Opex introduced interim leadership, including a Director of Hard Services, to strengthen and restructure the FM delivery team. The CAFM system was remobilised, base data consolidated, and full statutory compliance achieved. Through transparent engagement and collaborative realignment, relationships between the FM team, SPV, and Trust were rebuilt on a foundation of accountability and shared purpose.
The project culminated in a fully restored, high-performing service that achieved industry recognition as a multi-award-winning contract — setting a new standard for excellence in PFI service delivery.
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